At Lafayette 148 Store, we approach every detail with care—from the selection of sumptuous cashmeres and elegant silks to the experience we provide our discerning clientele. Our shipping and returns policies are crafted with the same commitment to refinement and seamless service, ensuring your journey with us is as exceptional as our collections.

Shipping Policy

We are delighted to offer worldwide shipping (excluding select remote areas and parts of Asia). Each order is carefully handled and prepared with the utmost attention before it begins its journey to you.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1-2 business days after payment confirmation.
  • Standard Shipping: We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies to all orders.
  • Free Shipping: Orders over $50 qualify for free shipping via EMS. Delivery typically occurs within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order has been dispatched. Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing.

Accepted Payment Methods

We accept the following secure payment methods: Visa, MasterCard, JCB, and PayPal.

For any inquiries regarding your shipment, please contact our customer service team at [email protected]. We are here to ensure your experience remains flawless.

Returns & Exchanges Policy

We are committed to ensuring your satisfaction with every purchase. If an item does not meet your expectations, our returns and exchange process is designed to be as seamless and refined as our collections.

1. Eligibility & Key Conditions

  • Return Window: You have 15 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be unworn, unwashed, with all original tags attached, and in the original packaging. Proof of purchase (order number) is required.
  • Non-Returnable Items: To uphold the integrity and hygiene of our collections, the following items cannot be returned or exchanged:
    • Jewelry (for hygiene and security reasons)
    • Socks (for hygiene reasons)
    • Final Sale Items (clearly marked at purchase)
    • Any item that has been worn, altered, damaged, or is not in its original condition.

2. Step-by-Step Return Process

  1. Initiate Your Return Request: Within 15 days of delivery, email our customer service team at [email protected] using the provided template below. Include your order number and details.
  2. Await Authorization & Instructions: Our team will review your request. If approved, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship the item back without an RMA.
  3. Package and Ship: Securely package the item in its original packaging, with the RMA number visible on the outside. Ship it to the address provided. We recommend using a trackable service. Return shipping costs are the customer’s responsibility, unless the return is due to our error.
  4. Inspection & Processing: Once received, our quality team will inspect the item within 3-5 business days to ensure it meets our return conditions.

3. Exchange Process

Exchanges follow the same conditions and process as returns. In your initial email, please specify the item you wish to exchange for (from our READY TO WEAR, HANDBAGS, Leathers & Suedes, or other available collections), including size and color preference. Exchanges are subject to product availability.

4. Refunds

  • Timing: Upon successful inspection, your refund will be processed within 5-10 business days.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or provider.
  • Amount: The refund will be for the cost of the item(s). Original shipping charges are non-refundable. If you used free shipping (EMS on orders over $50), a standard shipping fee ($12.95) may be deducted from your refund.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Lafayette 148 Store Customer Service Team,

I would like to request a [return/exchange] for an item from my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) for Return/Exchange: [Product Name, SKU if available, Size, Color] Reason for Return/Exchange: [Please specify, e.g., size, fit, style]
I confirm that the item(s) is/are unworn, unwashed, with original tags attached, and in the original packaging.

For exchanges, I would like to exchange for: [Desired Product Name, Size, Color]
Please provide the RMA number and return shipping instructions at your earliest convenience.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Need Assistance?

Our dedicated customer service team is here to ensure your experience remains flawless. For any questions regarding returns, exchanges, or shipping, please contact us:

Email: [email protected]
Postal Address (for returns only with prior authorization):
Lafayette 148 Store
Attn: Returns Department
221 Alexander Avenue
San Francisco, US 94107

Please allow 1-2 business days for a response to your email inquiry.

We are honored to be part of your journey toward a wardrobe defined by confidence, quality, and smart sophistication. Thank you for choosing Lafayette 148 Store.